FAQ
Frequently Asked Questions
1. How long does shipping take?
We currently offer several shipping options for customers in the United States:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): FREE
- Free Standard Shipping (7–14 business days): $10
- Free Shipping for Bags (7–14 business days): FREE
Delivery times may vary slightly depending on your location, holidays, or carrier delays.
2. Do you ship internationally?
Yes! SilentNovaClub ships worldwide. Shipping times and fees may vary depending on the destination country.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it to track your package anytime.
4. What if my package is delayed?
Shipping carriers may occasionally experience delays due to weather, holidays, customs, or high shipping volume. If your order has not arrived within the estimated timeframe, please contact our support team.
5. Can I cancel or modify my order?
Orders can only be canceled or modified within 12 hours after purchase. Once processing begins, changes may no longer be possible.
6. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
7. Are your products reusable?
Yes. Most of our fashion masks are reusable and designed for long-term wear with proper care.
8. How do I contact customer support?
You can contact us anytime through our Contact Us page or by email. Our support team typically responds within 24–48 business hours.
9. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will work quickly to resolve it.
10. Do you offer refunds or returns?
We accept returns for eligible items within our return policy period. Items must be unused and in original condition. Please review our Return Policy page for full details.